Terms and conditions

General Terms and Conditions

These General Terms and Conditions govern the rights and obligations between Pinot s.r.o. (the "Seller") and buyers.

The rights and obligations differ depending on whether the buyer is acting as a consumer (hereinafter "consumer buyer") or as a business entity – a natural or legal person conducting business under a trade license or other specific legislation, or a government institution or organization (hereinafter "business buyer") – acting within their commercial or business activity.

Where the terms apply equally to both types of buyers, the term “buyer” is used to refer to both consumer and business buyers.

 Legal Framework

• Legal relations between the Seller and the consumer buyer are governed by these Terms and Conditions, Act No. 89/2012 Coll. (Civil Code), Act No. 634/1992 Coll. on Consumer Protection, and related consumer laws.

• Legal relations between the Seller and the business buyer are governed by these Terms and Conditions and Act No. 513/1991 Coll. (Commercial Code) and applicable business regulations.

Acceptance of Terms and Contract Formation

By receiving goods from the Seller or placing an order, the buyer acknowledges and accepts these General Terms and Conditions.
The buyer agrees to the version of the Terms valid at the time of placing the binding order and is bound by them upon contract formation.

By offering goods on the website with the notice that they are in stock, the Seller expresses the intent to enter into a purchase contract.
The purchase contract is formed at the moment the Seller receives a binding order from the buyer. From that moment, mutual rights and obligations arise.

 Consumer Contract Definition

A consumer contract is a purchase agreement where one party is a consumer and the other is the Seller.

• A consumer is any person who, when entering into and fulfilling a contract, is not acting within their business or professional activity.

• A business buyer is a person or entity purchasing goods for business purposes.

A buyer who provides their company name and registration number (IČO) when placing an order is considered a business buyer and is not entitled to consumer protection under applicable consumer laws.

Consent to Terms

By concluding a purchase contract, the buyer confirms they have read and agree with these Terms and Conditions.
Buyers are sufficiently notified about these Terms before placing an order and are given the opportunity to review them.

These Terms and Conditions form an integral part of the purchase contract. The contract is archived by the Seller for successful fulfillment and is not accessible to third parties.

Information about the technical steps leading to the conclusion of the contract is evident from the ordering process on our online store. Buyers have the opportunity to check and correct the order before final submission.

These Terms are published on our website, allowing customers to archive or reproduce them.

Communication & Costs

Costs associated with the use of remote communication means (telephone, internet, etc.) are charged at standard rates and are borne by the buyer, based on their telecom provider’s pricing.

Ownership Transfer

Ownership of the goods passes to the buyer upon full payment.

Seller's Obligations

The Seller is obliged to pack the goods properly and ship them within the agreed timeframe, and to issue and include an invoice as a tax document.
The purchase contract may be concluded in the Czech language. The Seller is not bound by any codes of conduct within the meaning of the Civil Code.

The Seller does not guarantee availability of goods presented in the e-shop and reserves the right to fully or partially reject the buyer’s order, including in the case of pricing errors or sudden changes in supplier pricing.
The buyer will be informed by email or phone and may be offered alternative products.

Changes to Terms

Any changes to these Terms and Conditions may be made only in writing, by mutual agreement of both parties in the form of a written amendment.

User Account

The buyer may place orders either without registration directly through the online store interface or with registration, creating a user account.

If the buyer registers, they gain access to their user interface (“user account”) where they can view their orders and edit their personal information.

 Registration and Accuracy of Information

During registration and while placing orders, the buyer must enter accurate and truthful information.
The buyer is responsible for keeping this information up to date in their user account whenever changes occur.

The Seller considers all data entered by the buyer as correct.

Account Access and Security

Access to the user account is secured by a username and password.
The buyer is responsible for maintaining confidentiality of login information and is not permitted to share access to their user account with third parties.

 Account Deactivation

The Seller may deactivate or cancel a user account, particularly if:

• the buyer has not used their account for more than 12 months, or

• the buyer violates the terms of the purchase contract or these General Terms and Conditions.

Availability of User Account

The buyer acknowledges that the user account may not be available continuously, especially due to necessary maintenance of the Seller’s or third-party hardware and software infrastructure.

Conclusion of the Purchase Agreement

All product presentations in the web interface of the store are for informational purposes only, and the Seller is not obliged to enter into a purchase agreement for the offered goods.
The provision of § 1732 paragraph 2 of the Civil Code does not apply.

Product Information & Availability

The online store displays information about the goods, including individual prices and return costs if the goods cannot be returned by standard postal service due to their nature.
Prices are listed inclusive of VAT and all applicable charges, excluding shipping fees.
Prices remain valid for as long as they are displayed on the website.
The Seller reserves the right to negotiate individual terms.

The information about products and prices is binding, except in the case of obvious errors.
The Seller does not guarantee product availability as displayed. The Seller may fully or partially reject an order, especially in cases of pricing errors or sudden changes in supplier costs.
If this occurs, the buyer will be informed by email or phone, and an alternative product may be offered.

Order Process

To place an order, the buyer completes an order form in the web interface, which includes:

• Selected goods (added to the shopping cart)

• Chosen method of payment

• Preferred delivery method

• Shipping costs

Before submitting the order, the buyer can check and edit all entered information, including correcting any errors.
The order is submitted by clicking the “Submit Order” button. The information provided is considered correct.

Order Confirmation & Age Verification

After submitting the order, the Seller immediately confirms receipt by email to the buyer’s provided address.
By submitting the order, the buyer confirms agreement with these Terms and Conditions and declares they are at least 18 years old.
The Seller does not sell alcohol to persons under the age of 18.

Order Verification

Depending on the nature of the order (quantity, price, delivery costs), the Seller may contact the buyer for additional confirmation — either in writing or by phone.

Contract Formation

The purchase agreement is concluded once the Seller sends the order confirmation (acceptance) to the buyer’s email address.

Remote Communication Costs

The buyer agrees to the use of remote communication means.
Any related costs (e.g., internet, phone) are borne by the buyer and do not exceed standard rates.